Shipping policy

At TRISTAN COLE BEVAN, we are committed to delivering fresh, premium New Zealand seafood to customers around the world with reliable, transparent, and secure shipping services. Below is our detailed shipping policy for your reference:
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. To guarantee the maximum freshness of our seafood products, we arrange packaging and shipment promptly with no unnecessary delays, allowing you to receive your order in the shortest possible time.
2. International Shipping & Delivery Time
We provide worldwide international shipping services. Standard international delivery generally takes 7–14 business days, depending on your destination country, local logistics efficiency and customs clearance progress. For customers with urgent needs, expedited shipping options are available at checkout for faster delivery.
3. Shipping Fees & Transparent Pricing
Shipping costs are calculated in real time based on your order’s total weight, package size and delivery destination. The exact shipping fee will be clearly displayed on the checkout page before you complete payment. There are no hidden fees or additional charges, ensuring full pricing transparency for every order.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes or inspection fees, which are determined and charged by your local customs authority. These additional charges are the recipient’s sole responsibility.
We highly recommend that you check the local import regulations, tax standards and relevant policies of your country or region before placing an order to avoid unexpected extra costs or delivery delays.
5. Professional Packaging & Shipping Protection
As a professional seafood supplier, we adopt customized food-grade, shockproof, fresh-keeping packaging materials for all orders. Our professional packaging effectively protects products from extrusion, damage, leakage and spoilage during long-distance international transportation, locking in the freshness of New Zealand seafood.
For high-value orders, we support optional shipping insurance that can be selected at checkout, providing full protection for your purchase and bringing you a worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package and products immediately upon receiving your order. If you find package damage, leakage, deformation or abnormal product conditions, please take clear photos or videos as evidence, refuse to sign for the package, and contact our customer service team promptly.
If you find any product quality problems or defects after signing for the order, please submit a service request with valid evidence to our support team within 48 hours of delivery. We will verify the issue quickly and provide reasonable solutions including replacement, refund or other after-sales services.
7. Customer Service Assistance
If you have any questions about order processing, shipping progress, customs clearance, freight charges or after-sales problems, our professional customer support team is always ready to help. Feel free to contact us via email or phone, and we will reply and resolve your issues as soon as possible.
Thank you for shopping with TRISTAN COLE BEVAN! We keep optimizing our global logistics system to deliver fresher New Zealand seafood and a more reliable, satisfactory shopping experience for every customer.